Treasury Services - Escrow Associate10k-15k

This successful candidate for this position, reporting locally to the Escrow Sales in China, and overall to the Middle Office Head in APAC, is responsible for managing a large portfolio of Escrow client relationships. They will interact with various escrow business partners including Sales, Product Management, Operations and Risk. They will have full accountability for all facets of account administration from inception to termination.

Sales Associate Accountabilities and Responsibilities:

Manage and oversee end-to-end new transaction onboarding, working closely with the firm’s client KYC and onboarding team as well as the wider APC Escrow Middle Office team.
Ability to work efficiently and smartly to meet tight deadlines and multi-task.
Ensuring that the needs of the client with respect to responsiveness and timely closing are met.
Has good business judgement and common sense.
Take ownership and is accountable and responsive.
Manage the client facing tasks in China from delivering presentations, product specific training and ongoing sales calls to acting as the local escalation point for client service issues.
Develop strong working relationship with internal bankers. Conduct ongoing product training to internal teams.
Liaise with clients and colleagues globally to develop and sell cross-border solutions, targeting both incoming and outgoing flows from Asia.
Identify capability gaps and specific local requirements to the product development team.

Client Service Accountabilities and Responsibilities:

Understand the business purpose and deal structure for new business referrals.
Work with team members to ensure accounts are open in good time, and deal information is set up on all operating systems / contractual obligations noted.
Identify and aggressively follow up on all escrow and bank new business opportunities.
Understand all duties to be performed by JPMorgan under each agreement.
Ensure administration and risk aspects of account portfolio are handled flawlessly.
Coordination with team members to ensure that fee invoices are created promptly, and receivables collected efficiently.
Coordination with team members to ensure that action is taken in response to all ticklers by designated due dates.
Overdrafts, write-offs, uninvested cash, operating losses and business risk is avoided.
Ensure all account activities are in compliance with relevant governing documents and JPMorgan policies and procedures, including account documentation, payment processing, callbacks, investments, account setup, account termination and claims process.
Provide strong customer service by responding quickly to client requests, offering solutions to client needs, and developing meaningful client relationships.
Cultivate holistic view of each client by keeping in touch with the client’s business strategy and analyzing risk and opportunities of industry and client related news.
Understand all JPMorgan products utilized by the customer and cross-sell to other business lines as appropriate.
Team Role:

Assist teammates in daily operations and provide back-up support during absences.
Develop strong working relationships with Escrow product management, sales and Operations units.
Escalate client issues to Team Leader, Product Management, Risk, Tax and Legal, as appropriate.
Partner with Sales Executives in seeking new business opportunities.
Consistently keep Team Leader apprised of client related activities.
Lead and / or participate in special projects as necessary.



Qualifications:

Strong communication skills (English and Mandarin) to effectively sell the product to internal and external parties.
Confidence to manage relationships with clients and intermediary executives, as well as JPM bankers in the region.
Analytical ability to understand local market requirements and determine appropriate strategy for the product.
Collaborative behavior to get internal support for business objectives and ensure high degree of teamwork to satisfy client expectations.
A good understanding of risk and the ability to detect and highlight risk issues.
Graduate or undergraduate degree from a recognized university.
5+ years of international banking, cash management and/or escrow experience. Prior knowledge of Asian M&A and PE markets will be an advantage.
Legal Training or experience in legal contract review (preferably Escrow or Trust Contracts).
Compliance and regulatory experience helpful.
Excellent PC Skills including Word, Excel.