Translation Manager - Associate10k-15k

学历:本科 | 工作年限:一年以上 | 年龄:年龄不限
最后刷新:2019/08/17 12:00:00

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职位描述
1. Operations Manager – Translation Description
The Operations Manager (OM) reports to the Regional Operations Manager and is responsible for the day-to-day management and overall supervision of the local center, which includes, translation work, daily operations, quality management, productivity, customer service, recruitment, training, staffing and performance management The OM manages and mentors Team Leaders and other directs. The OM is responsible for training and development of Team Leaders and directs. The OM is responsible for building relationships with local Business Managers and clients in order to understand business requirements and implement strategies which support service improvements. The Operations Manager is expected to use metrics and client knowledge to analyze the operation and contributes towards improving the operation through projects and initiatives.

Roles & responsibilities Translation
Translating and proofreading documents pertaining to investment banking business between English and Chinese, ensuring the meaning of the source text is accurately expressed

Closely working with other team members to ensure smooth operation of the team and deliver quality translation to bankers in a timely fashion

Respond to bankers’ queries via phone and email in a timely and professional manner; liaising with bankers to clarify any unclear instructions and or deadline negotiation

Third Party Vendor management to handle non English to Chinese Translation


Operations Management
Ensure that operational staffing, scheduling, policies, procedures and practices effectively support the group’s ability to consistently meet client needs and expectations

Excellent understanding of business metrics and financial data to enable management of operational productivity and costs. Ability to use both qualitative and quantitative information to understand operational performance of both individuals and the group. Ability to produce accurate and meaningful business data, analyses, reports and forecasts to support recommendations.

Understands and ensures adherence to local/ regional policies - HR, Compliance, Risks & Control and all departmental policies and procedures as well as health/safety regulations, including any location-specific guidelines

Actively seek opportunities to improve processes, technology, services and client satisfaction, communicating improvement strategies to Regional Operations Manager and leading projects and implementation efforts

Team Management
Communicate the departmental goals to all staff. Ensure SMART objectives are in place to support the department goal

Effectively communicate to staff the department’s role and function within organization, outlining individual roles and associated responsibilities/performance expectations for each role

Ability to motivate and create a strong cohesive team environment

Foster and maintain positive, professional work ethic and culture promoting staff engagement, teamwork and high performance. Provide ongoing feedback and support



Customer Service

Partner and build strong collaborative relationships with clients, staff, the regional management team, vendors and internal support groups to deliver on request-specific and departmental objectives

Identify opportunities to improve our service using banker feedback and surveys and proactively seek feedback from our clients. Ensure robust and effective process is in place for responding to and action-ing feedback

Manage vendor relationships to ensure that client needs, departmental needs are met efficiently and cost-effectively. Oversee staff members responsible for vendor relationships to the same effect.



Knowledge and skill set

Attention to details and accuracy

The ability to communicate and coordinate effectively, efficiently and proactively – verbally and in writing

Exceptional client focus with commitment to delivering consistently excellent client service and to continuously improve client satisfaction and quality/timeliness of services

Excellent time management skills, including ability to work in a high pressure, time-sensitive environment, being open to the needs of the operation which may impact job requirements and/or working schedule

Strong leadership, interpersonal, communication and team building skills

Proven analytical abilities

Solution oriented with proven problem solving skills

Good working knowledge of Microsoft applications used in the business



Qualifications

Graduate/Post graduate in Translation or related disciplines

5+ years’ experience in translation in financial industry

People management and team supervisory experience

Experience of working in a client focused environment

Be flexible in working hours in order to meet the changing demands and requirements of the business.
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公司介绍
摩根大通自1921年开始其在华业务。在中国,摩根大通为客户提供广泛的金融服务,涵盖企业和投资银行、 商业银行、资金服务、市场和投资者服务以及资产管理等领域。目前,我们通过在北京、上海、天津、广州、成都 、哈尔滨、苏州及深圳的业务网络及分支机构为中国本土及跨国公司、金融机构和政府机构提供全方位的金融服务。



公司自 1872 年在亚太地区开始运营,现在业务已拓展至该地区的 17 个国家和地区。亚太地区的本地公司和机构、跨国公司、政府机构以及私人客户均对我们领先市场的金融服务信赖有加。这种信任源自于我们在企业和投资银行、资产管理和私人银行等领域提供综合化服务的实力和能力。

在亚太地区,摩根大通致力于通过在劳动力就业能力培训、小企业发展和金融能力建设等领域的重点慈善项目促进亚太地区的经济增长和经济包容性。公司对于慈善事业的投入旨在为个人和社区提供更多高质量的就业岗位,助力小企业的可持续发展,并帮助边缘人群通过获得更多可负担的金融产品增强他们的经济保障。这种对于社区的共同承诺推动了整个亚太地区摩根大通基金会的捐赠以及员工的参与精神和志愿服务活动。

摩根大通是一家全球领先的金融服务公司,为全球 100 多个国家和地区的重要公司、政府和机构提供解决方案。公司及其基金会每年向全球非营利组织捐赠约 2 亿美元。公司还通过其在融资渠道、规模效益、全球影响力和专业知识等多方面的资源组织员工在本地社区从事志愿服务活动。
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工作地点
北京
公司基本信息
摩根大通银行

摩根大通银行

公司性质:外资(欧美)

所属行业:银行

公司规模:150-500人

公司网址:http://www.jpmorganchina.com.cn/country/CN/ZH/about

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职位发布者
摩根大通银行