IT应用支持
职位描述
职位信息
1.团队接收所有的问题申请。所有涉及代码的修复将属于问题申请。 申请的问题如果涉及代码级的修复,将通过问题管理工具分配给L2团队。
The team will take on resolution of all problem tickets. A problem ticket is a defect which requires a code level fix in order to address the issue reported by the user. Problem tickets will be assigned to the team via the ticket management tool.
2.在SLA之内分析问题的根本原因,并提出问题对应服务等级的解决方案
Diagnose the root cause of incidents, and determine the resolution to those problems within the agreed service levels
3.用户充分测试后,协调用户关闭问题申请
Coordinate with the business users to close the tickets once they have fully tested the workaround
4.持续进行系统改进、增强的识别和开发工作,以解决重复出现的问题。Identify and develop continuous improvement actions and enhancements in order to resolve problem tickets that occur repetitively
5.在生产和测试环境中执行批处理活动
Perform batch activities for both production and test environment
职位要求:
1.3年以上系统分析、设计、开发和维护的经验;
more than 3 years system analysis, design, development and maintain experience
2.熟悉银行业务的组成和相关产品的设计;
Be familiar with banking business and relative product design
3.良好的组织和协调能力。
Good organization / coordination skills.
4. 能接受晚班排班制,非通宵;
Accept the scheduling.